Terms & conditions

Terms & conditions

This website is owned and operated by Dyson Limited of Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP (company number 2627406). Purchases from this website are purchases from us.

  1. By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.
  2. Please keep your account and password details safe and do not disclose them to anyone else. If you suspect that someone else has them, please tell us straightaway as we cannot be responsible for anything that happens if they are lost and you do not tell us.
  3. Please ensure that any information you provide to us is accurate and current.
  4. Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  5. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  6. We may suspend or terminate access to the website without notice.

Buying from the website

  1. After placing your order, you will receive an automatic e-mail acknowledging that we have received your order. This does not mean that your order has been accepted. All orders are subject to acceptance by us and we will confirm acceptance of your order by sending you an email that confirms the goods have been dispatched.
  2. Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
  3. Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa or Maestro. We won’t dispatch your order until we receive full cleared payment.
  4. We can only accept orders from and dispatch goods to addresses in the United Kingdom.
  5. Delivery dates of the goods are intended to be an estimate only. We will try to deliver the goods within 5 days of the acceptance of your order, subject to availability of stock. If you order more than one product, your order may be dispatched separately and may be delivered to you at different times.
  6. The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.

Returns

  1. You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
    • post to the address above, marked for the attention of the Customer Liaison Department; or
    • fax to 01666 827298 marked for the attention of the Customer Liaison Department; or
    • email to askdyson@dyson.co.uk.
  2. You must return the goods in their original packaging to us at your expense. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you (excluding delivery charges) to the card you originally used for the purchase.
  3. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.

Liability

  1. You need to check whether your site is suitable for the installation of the Goods. We have a nationwide team of Field Service Engineers who can install the Goods at any suitable location.
  2. We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
  3. We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
  4. We do not limit in any way our liability for:
    • death or personal injury caused by our negligence;
    • under section 2(3) of the Consumer Protection Act 1987;
    • for fraud or fraudulent misrepresentation; or
    • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  5. If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.

Intellectual property rights

  1. The trade marks and logos displayed on this site belong to us (including, but not limited to, the British Allergy Foundation and Good Housekeeping Institute logos). You are not authorised to use any trade mark or logo displayed on this site without our written permission.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.

Privacy policy

All of the information that we collect from you, such as registration or credit card information, is subject to this privacy policy.

Airblade Competition Terms and Conditions

General

  1. The competition is organised and administered by Dyson Limited.
  2. By entering the competition, all entrants agree to these terms and conditions in full.
  3. Dyson reserves the right, in its sole discretion, to cancel or suspend the competition should causes beyond its control corrupt the administration, security or proper participation in the competition.
  4. The competition and its terms and conditions will in all respects be governed by English law.
  5. Dyson reserves the right to amend these terms and conditions at any time without notice.

Eligibility

  1. This competition is open to anyone over the age of 18 other than employees of Dyson and their families who submits their entry on or after 30 April 2010 and on or before 30 September 2010.
  2. Only one entry is permitted per household.

Entry Submission

  1. In order to enter the competition the entrants must answer all three questions and the tie break question. Finally, an entrant must fill out the contact details form.
  2. No responsibility is taken for entries which are lost, delayed, misdirected, incomplete, or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt.

Judging Process and Publicity

  1. The winner will be the entrant who has answered all three questions correctly. If more than one entrant has answered all three correctly then the winner will be the entrant who provides the best answer to the tiebreak question. The judges’ decision will be final and no correspondence will be entered into.
  2. If we do not hear back from the winner within 10 working days of our notification that they have won, using the email and telephone number they have provided, we will select a different winner.
  3. The winner may be asked to participate in unpaid publicity accompanying or resulting from this competition.

Intellectual Property

  1. Competition entries must be original and not in breach of a third party’s intellectual property rights.

Data Protection

  1. By entering the competition, entrants expressly authorise Dyson to use personal data collected during the registration process for the purposes of administering the competition.
  2. Dyson will use entrants’ personal data for the purposes of informing the entrant of any progression throughout the competition and in order to inform them of future Dyson promotions and events. The data gathered from the competition may be used in future marketing campaigns.

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